A day in the life of support

Time to read: 3-4 minutes

Chris is a Business Process Analyst at our London Procim office. Proper support is one of the biggest concerns when buying event budgeting software. With everything centred around the all-important day, the events industry need to know their software is being taken care of by the right people. We caught up with Chris to find out what he does for our users.

Hey Chris, tell us about how you ended up at Procim.

Having studied for a Business Management & Finance degree whilst being involved in creative industries like music and photography, I became very passionate about business and offering top quality service. I went off to work for a very reputable company, but found that the culture wasn’t for me. Everything felt too contained and there wasn’t enough space for imagination and learning. At Procim, I feel free to help clients in any way I can, I’m kept on my toes. I knew the minute I walked in for an interview that something innovative and fun was going on here. I was right.

What does your average day look like?

I’m in at nine with a big cup of coffee. Clients will either call with their queries or send emails and I’ll respond. That’s the jist, but really it’s a lot more than that. Since our clients are all creatives, they’re all full of exciting energy and are really interested in learning more about Procim and how it can help them. Typically, there’s a lot of problem solving involved, plus I have a great team around me to bounce ideas off. The emotional return is unlike any other company I’ve seen, everyone is always so happy and that makes me happy.

Where do you see yourself in two years?

The next step for me is to start training clients. It’s always nice to meet our clients face to face. Being able to introduce beginners to the world of Procim and hear existing users’ experiences with Procim is great. Once I’ve gained the right skills and experience with Procim I can then get involved with implementations which I really look forward to.

That’s not all though, the team here are really motivating. Having heard about my videography experience they have supported my creative ambitions by getting me involved with the marketing team. I aim to create some new adverts for the company but also combine my support and editing skills to create a video tutorial series for our users.

If you’d like to join our team please head to our careers page.

To find out about the impressive support we offer, book a demo.

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